Frequently
Asked
Questions.

Usually restarting the Lucky Voice Enterprise application resolves most of the issues. To restart, go to Search screen in the application and type your management code followed by R. For example, if your management code is 1234 then type 1234R in the search screen to restart the application.

If application restart doesn’t solve the problem then your pod needs a hard reboot. To hard reboot the pod, hold down the start button of the front of the machine for approx 10 seconds. If you do not have access to power button then click on the start button on your touch screen and select ‘Restart’ option.

Check the HDMI cable or TV input source. Make sure the TV is connected and on FIRST before starting up the pc (not when the software has already booted up.

Need to turn the TV (or second screen) on before turning pc on. Then relaunch software. It's only on set up it does this as whenever there's a new display windows will decide the TV is the main display and it needs to be changed to the touchscreen.

Email IT on itsupport@luckyvoice.com our hours are 9am to 5pm Monday to Friday.